Pure VoIP is an alternative telephone service that works off your existing Internet connection.

It eliminates unnecessary landline costs, and you only pay for the CallTime you use.

Perfect for anyone with fixed or mobile Internet looking for a home telephone number that is flexible, affordable and easy to use.

Once you sign up for Pure VoIP service, we'll give you your own unique VoIP number. It works like a phone number; you'll use it whenever you need to make and receive calls over the Internet.

1. An uncongested Internet connection, such as Fibre to the Home (FTTH) or Fixed LTE.
2. A VoIP Phone or a Smartphone App, like Zopier. Don’t have a VoIP phone? View our range of VoIP phones.
3. An active Pure VoIP service with a positive CallTime balance.

We recommend that you use our VoIP-enabled phone, but other options are also available - such as mobile apps (like Zoiper) or your existing VoIP phone.

If you have an existing VoIP phone, it is important to note that we may not be able to support or assist you in configuring your current phone.

No. You can manually enter your Pure VoIP details into your existing VoIP handset. Just make sure you never give these details out to anyone, as this could compromise the security of your account.

New VoIP numbers - works as soon as your device is delivered.

Porting an existing landline number - porting can take up to 14 working days to complete. Read more about porting in our Getting Connected section.

Yes. Pure VoIP is a cloud-hosted service, which means you can take your number anywhere in the world. If you have Fibre or Fixed LTE, then you can cancel your existing landline rental and port your number to Pure VoIP.

Yes. You will be charged a once-off admin fee of R99.00 when you port your existing number. Please note that this porting admin fee is non-refundable.

Only Geographic South African (starting with 01, 02, 03, 04, 05) and Non‑geographic numbers (starting with 087, 080, 086, 0860, 0861) can be ported to Pure VoIP.

Mobile numbers (083, 072 and 061, etc) CANNOT be ported.

Please email ALL the following documents to voip-port@afrihost.com

• A signed copy of the Porting Request Form (to be completed via ClientZone).
• A copy of your Identity Document.
• A paid and up-to-date statement from your landline provider.
• Proof of payment of your current landline account.

We’ll let you know via email once your port request has been accepted. Please note that once the request has been accepted, it can take up to 14 working days for your number to be moved to Pure VoIP.

Your DSL services must be cancelled if you want to port a landline number with an active DSL service. This means you will no longer have DSL internet on that landline number.

We suggest you get a new VoIP number and keep your DSL services.

It can take up to 14 working days to port your landline number to Pure VoIP.

Please note that your existing landline account needs to be settled, or your number will not be released. During the signup process, you’ll also have to complete an authorisation letter allowing your number to be released for use with a VoIP service.

It can take up to three business days. We’ll inform you as soon as your RICA application is approved, after which you can use your Afrihost VoIP service immediately.

You must upload a copy of your ID/Passport and Proof of Residence. Visit our RICA Information page for more information.

You can purchase your VoIP service via debit order or credit card. All Pure VoIP packages are month-to-month.

There are no monthly line or rental fees for Pure VoIP clients. You only pay for your CallTime monthly, which you can use to call other mobile and landline numbers.

Calls to any other Pure VoIP subscriber are FREE.

Please note that local and international call rates apply.

The cost to call our 087 number is dependent on the network you are calling from.

For example, a local call from a Telkom number to an 087 number charges 67c per minute during office hours. We suggest you ask your service provider to supply you with their latest call rates.

No, it does not cost extra to dial or for someone to call your own 087 number - it incurs the exact cost of a standard landline.

Cost per minute:

• Pure VoIP - FREE
• CTEL - FREE*
• Cell C / MTN / Telkom Mobile / Vodacom - R0.80
• Telkom Local / Telkom National - R0.40

View all call rates

* Afrihost Pure VoIP runs on the CTEL network. This means that a call between Pure VoIP and any number that is on the CTEL network will be FREE of charge (for example Pure VoIP calls to Axxess VoIP).

Cost per minute:

• Australia - R0.79
• United Kingdom - R3.82
• USA - R0.31

* Per second billing applies after the minimum call rate.

The VoIP account can be configured on a total of up to 6 devices, allowing for up to 6 concurrent calls, inbound or outbound.

Yes, any unused monthly CallTime will roll over for 3 months.

Any CallTime top up will last for 30 days from the date of purchase.

The Pure VoIP service depends entirely on the quality of the Internet connection you use when making or receiving a phone call.

We only recommend connections that do not generally suffer from congestion or high latency, such as Fibre or Fixed LTE.

Other connectivity types like DSL, 3G, WiFi or Mobile Data will work. However, we do NOT recommend relying on these connectivity types as they are prone to congestion and high latency, which result in poor call quality.

Yes, you can use it with any compatible VoIP App on your phone. You can get your VoIP connection details in ClientZone.