PAIA.

1. Afrihost (Pty) Ltd. provides Internet services and access to its clients, in both the corporate and home market.
2. Afrihost (Pty) Ltd. supports the constitutional right of access to information and we are committed to provide you access to our records in accordance with the provisions of the Act, the confidentiality we owe third parties and the principles of South African law.

1. A copy of this manual is available by sending a request for a copy to the Information Officer by email.
2. The Manual may also be obtained from the South African Human Rights Commission ("SAHRC") at the addresses set out below.
3. This manual will be updated from time to time, as and when required.

1. Requests for access to records held by the Afrihost (Pty) Ltd. must be made on the request form that is available on our website, from:
   1. the SAHRC website (www.sahrc.org.za) or
   2. the Department of Justice and Constitutional Development (www.doj.gov.za) (under "regulations").
   3. Note that requests need not be accompanied by payment BUT will only be processed upon payment of the prescribed fees.
2. Requests for access to records must be made to our Information Officer at the address, fax number or electronic mail address provided for below.
3. The requester must provide sufficient detail on the request form to enable the Information Officer to identify the record and the requester. The requester should also indicate which form of access is required and indicate if he or she wishes to be informed in any other manner and state the necessary particulars to be so informed.
4. The requester must identify the right that he or she is seeking to exercise or protect and provide an explanation of why the requested record is required for the exercise or protection of that right. If a request is made on behalf of a person, the requester must then submit proof of the capacity in which the requester is making the request to the satisfaction of the Information Officer of the Afrihost (Pty) Ltd.
5. The standard form that must be used for the making of requests is attached as Annexure 1. Not using this form could cause your request to be refused (if you do not provide sufficient information or otherwise) or delayed.
6. Kindly note that all requests to Afrihost (Pty) Ltd. will be evaluated and considered in accordance with the Act. Publication of this manual and describing the categories and subject matter of information held by Afrihost (Pty) Ltd. does not give rise to any rights (in contract or otherwise) to access such information or records except in terms of the Act.

1. Afrihost (PTY) Ltd.
   Designated Information Officer: Prashant Hari
   Email address: popi@afrihost.com
2. Postal address
   PO Box 5116, Rivonia, Gauteng, 2128, South Africa
3. Street address
   376 Rivonia Boulevard, Rivonia, Gauteng, 2128, South Africa
4. Numbers
   Phone: +27 11 612 7200
   Fax: 086 552 8000

1. The Guide described in Section 10 of the Act is due in August 2003. From that date it will be available from the South African Human Rights Commission. Please direct any queries to:
   1. The South African Human Rights Commission, PAIA Unit, The Research and Documentation Department, Private Bag 2700, Houghton, 2041
   2. Telephone: +27 11 484-8300
   3. Fax: +27 11 484-0582
   4. Website: www.sahrc.org.za
   5. Email: paia@sahrc.org.za

1. Afrihost (Pty) Ltd. has not published a notice in terms of Section 52(2) of the Act, however, it should be noted that the information relating to Afrihost (Pty) Ltd. and its services is freely available on Afrihost (Pty) Ltd.'s website. Certain other information relating to Afrihost (Pty) Ltd. is also made available on such website from time to time.
2. Further information in the form of marketing brochures, advertising material and other public communication is made available from time to time.

1. Information is available in terms of the following legislation, if and where applicable.
   1. Basic Conditions of Employment No. 75 of 1997
   2. Closed Corporation Act No. 69 of 1984
   3. Companies Act 61 of 1973
   4. Electronic Communications and Transactions Act 25 of 2002.
   5. Labour Relations Act 66 of 1995
   6. Promotion of Access to Information Act No. 2 of 2000
   7. Regional Services Councils Act No. 109 of 1985
   8. Skills Development Levies Act No. 9 of 1999
   9. Skills Development Act No. 97 of 1998
   10. Unemployment Contributions Act No. 4 of 2002
   11. Unemployment Insurance Act No. 63 of 2001
   12. Value Added Tax Act No. 89 of 1991

1. The latest notice regarding the categories of records of the body, which are available without a person having to request access in terms of this Act in terms of section 52(2) Section 51(1)(c).

1. The Afrihost (Pty) Ltd. maintains records on the following categories and subject matters. However, please note that recording a category or subject matter in this Manual does not imply that a request for access to such records would be honoured. All requests for access will be evaluated on a case by case basis in accordance with the provisions of the Act.
2. Internal records
   1. Memorandum and Articles of Association
   2. Financial records
   3. Operational records
   4. Intellectual property
   5. Marketing records
   6. Product records
   7. Statutory records
   8. Internal policies and procedures
3. Personnel records
   1. Personnel refers to any person who works for or provides services to or on behalf of Afrihost (Pty) Ltd. and receives or is entitled to receive any remuneration and any other person who assists in carrying out or conducting the business of Afrihost (Pty) Ltd. This includes, without limitation, directors, executive directors, non-executive directors, all permanent, temporary and part-time staff as well as contract workers. Personnel records include the following:
      1. Any personal records provided to Afrihost (Pty) Ltd. by their personnel;
      2. Any records a third party has provided to Afrihost (Pty) Ltd. about any of their personnel;
      3. Conditions of employment and other personnel-related contractual and quasi legal records;
      4. Internal evaluation records; and
      5. Other internal records and correspondence.
4. Client records
   1. Please be aware that Afrihost (Pty) Ltd. is very concerned about protecting the confidential information of its clients. Please motivate any request for client information very carefully, having regard to Sections 63 to 67 of the Act.
   2. Client information includes the following:
      1. Any records a client has provided to Afrihost (Pty) Ltd. or a third party acting for or on behalf of Afrihost (Pty) Ltd.;
      2. Client needs assessments;
      3. Personal records of clients;
      4. Credit information and other research conducted in respect of clients;
      5. Any records a third party has provided to Afrihost (Pty) Ltd. about clients;
      6. Confidential, privileged, contractual and quasi legal records of clients;
      7. Client evaluation records;
      8. Records generated by or within Afrihost (Pty) Ltd. pertaining to clients, including transactional records.
5. Technical records
   1. Technical records generated by, or within Afrihost (Pty) Ltd. pertaining to clients.
6. Other parties
   1. Records are kept in respect of other parties, including without limitation contractors, suppliers, joint ventures, service providers and general market conditions. In addition, such other parties may possess records, which can be said to belong to Afrihost (Pty) Ltd. The following records fall under this category:
   2. Personnel, client or Afrihost (Pty) Ltd. records which are held by another party as opposed to being held by Afrihost (Pty) Ltd.; and
   3. Records held by Afrihost (Pty) Ltd. pertaining to other parties, including financial records, correspondence, contractual records, electronic mail, logs, cached information, records provided by the other party, and records third parties have provided about the contractors/suppliers or client.
7. Other records
   1. Further records are held including:
      1. Information relating to Afrihost (Pty) Ltd. own commercial activities; and
      2. Research carried out on behalf of a client by Afrihost (Pty) Ltd. or commissioned from a third party for a client;
      3. Research information belonging to Afrihost (Pty) Ltd., whether carried out itself or commissioned from a third party.

Request for Access to Information.